For the third year, Sleep Number tops the industry and received top
scores in support, durability, comfort, variety of features, value and
warranty
MINNEAPOLIS--(BUSINESS WIRE)--Nov. 14, 2018--
For the third time since J.D. Power initiated coverage of the mattress
industry in 2014, Sleep Number (NASDAQ: SNBR) earned
the #1 position in the annual J.D. Power Mattress Satisfaction Report.
The Company received highest honors, including the best scores in the
top six categories and ranking 27 points above the industry average.
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The Sleep Number 360 i8 smart bed. (Photo: Business Wire)
“Sleep Number is dedicated to improving lives by individualizing sleep
experiences, and we’re honored to receive the highest ranking in
mattress satisfaction by J.D. Power,” said Shelly Ibach, President and
CEO, Sleep Number. “This award is a result of our teams’ uncompromising
focus on delivering effortless, life-changing sleep.”
As the sleep innovation leader, Sleep Number has disrupted the
commoditized mattress industry with Sleep Number 360® smart beds that
deliver proven higher quality sleep. The 360® smart bed automatically
adjusts the comfort of the bed to a person’s individual needs. The
company’s proprietary SleepIQ® technology also provides sleepers with
their SleepIQ® score every day along with their personal biometrics and
insights, which helps them improve their sleep quality and overall
wellness.
“Although price is a big reason people are choosing their mattress
brand, it remains imperative that the product itself remains a
priority,” said Greg Truex, Managing Director at J.D. Power. “Comfort of
the mattress is the biggest driver of satisfaction and, if the issues
with support and durability remain, manufacturers will only see a
continued decline in satisfaction.”
The J.D. Power study asked customers to rank the top companies based on
seven factors: support, durability, comfort, variety of features, value
given the price paid, warranty, and contact with customer service. Sleep
Number achieved an overall satisfaction index score of 867. The J.D.
Power 2018 Mattress Satisfaction Report is based on responses from
nearly 1,000 customers who purchased a mattress in the past 12 months.
About J.D. Power
J.D. Power is a marketing, consumer intelligence, and data and analytics
company that helps its clients measure, understand, and improve the key
performance metrics that drive their growth and profitability. J.D.
Power’s industry benchmarks, unique data and analytics platform and
reputation for independence and credibility has established the company
as one of the world’s most well-known and trusted providers of Voice of
the Customer insights. Established in 1968, J.D. Power is headquartered
in Costa Mesa, California, and has offices in North/South America, Asia
Pacific, and Europe. For more information on car reviews and ratings,
car insurance, health insurance, cell phone ratings, and more, please
visit JDPower.com.
About Sleep Number Corporation
As the leader in sleep innovation, Sleep Number Corporation delivers the
best quality sleep through effortless, adjustable comfort and biometric
sleep tracking. Sleep Number’s proprietary SleepIQ® technology platform
-- one of the most comprehensive databases of biometric consumer sleep
data – is proving the connection between sleep and wellbeing. With
breakthrough innovations such as the revolutionary Sleep Number 360®
smart bed, Sleep Number is redefining the future of sleep and shaping
the future of health and wellness. To experience better quality sleep,
visit one of the over 560 Sleep Number® stores located in all 50 states
or SleepNumber.com. For additional information, visit our newsroom and
investor relations site.
View source version on businesswire.com: https://www.businesswire.com/news/home/20181114005825/en/
Source: Sleep Number
Sleep Number Media Contact:
Leah Guimond – 612-770-8833, leah.guimond@sleepnumber.com
