Company also ranked highest in 2015
MINNEAPOLIS--(BUSINESS WIRE)--Nov. 30, 2016--
J.D. Power today announced that Sleep Number® ranks highest
in customer satisfaction with mattresses. The J.D.
Power 2016 Mattress Satisfaction Report measured customer
satisfaction with mattress purchases based on seven factors: comfort,
price, support, durability, warranty, features and customer service.
Sleep Number achieved an overall satisfaction index score of 887, which
is 32 points above the industry average of 855. In addition, Sleep
Number achieved the highest score in the warranty and features study
The J.D. Power 2016 Mattress Satisfaction Report is based on responses
from 2,622 customers who purchased a mattress in the 12 months prior to
fielding the survey. The report was fielded in October 2016.
“Our customers’ satisfaction is the direct result of our team’s
dedication and passion to improving lives by delivering unparalleled
sleep experiences,” said Shelly Ibach, Select Comfort president and
chief executive officer. “It is an honor to be rated highest in customer
satisfaction with mattresses by J.D. Power two years in a row.”
About J.D. Power
Headquartered in Westlake Village, Calif.,
J.D. Power is a global marketing information services company providing
performance improvement, social media and customer satisfaction insights
and solutions. The company’s quality and satisfaction measurements are
based on responses from millions of consumers annually. For more
information on car reviews and ratings, car insurance, health insurance,
cell phone ratings, and more, please visit jdpower.com.
J.D. Power is a business unit of The McGraw-Hill Companies.
About Select Comfort Corporation
Nearly 30 years ago, Sleep
Number transformed the mattress industry with the idea that ‘one
size does not fit all’ when it comes to
sleep. Today, the company is the leader in sleep innovation and ranked
“Highest in Customer Satisfaction with Mattresses” by J.D. Power in 2015
and 2016. As the pioneer in biometric sleep monitoring and
adjustability, Sleep Number is proving the connection between quality
sleep and health and well-being. Dedicated to individualizing sleep
experiences, the company’s 3,600 employees are improving lives with
innovative sleep solutions. To find better quality sleep visit one of
our 530 U.S. Sleep Number® stores or SleepNumber.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20161130005883/en/
Source: Select Comfort
Susan Eich, 763-551-6934